First contact and the Security Manager



















There are times when the security manager is the undercover operative or could be a hostage negotiator for a short period of time before the pros arrive on the scene and take over

The lives of others are in your hands!

We are living and working into a highly volatile world

Suicide bombers - active assailants - truck killers - riots - violent domestic crime - bullying, blackmail & extortion.

Impacts of neighborhood polarization, IS Militants and Nationalist encounters

There are security managers based different countries that will contend with increased kidnappings of staff or clients which could be not be saved and were beheaded.

In certain scenarios - you simply cannot negotiate with the perpetrators

You do not want to be in a situation but you may land up being in a situation whether you like it or not. More than likely you have dealt with life impacting or life & death situations and therefore the responsibility is on you to manage the situation as best as you can.


Operations - Mobilization - Training

Security success depends on the level of situational awareness of the decision maker on the ground and the reaction speed

Let us get right to the issue - do you truly know your job?

Your mission is to gather usable, reliable and all the information!

You may think you have reliable information and pass the information onto the professionals, but how sure are you that the information is reliable and if you gathered all the information? Giving unreliable information could cause high levels of collateral damage.

There are three issues that you may find difficult to hide, such as, your political affiliations, your moral fiber or your religious conviction. These issues stimulate highly emotional reactions which are difficult to hide. The problem is that perhaps the other person could read you better than them and they are able to discover your true intentions and know how you truly feel.

What could happen if the perpetrator discovers that you are an undercover operative on mission, or if you - the hostage negotiator and is lying or hiding something.

You have no idea who can read your true emotions, your pet hates, your secret desires, your strengths and weaknesses - all is on public display. When you try to bluff a criminal, they may not bow down to your bait and simply escape your line of questioning as they can read you and know what you are up to.


The threat increases when you upset the perpetrator

Scenario: The perpetrator may be a person from another culture and you have no idea that when you summon over your colleague using your forefinger finger or try to hand the perpetrator the phone with your left hand that you are infuriating and fueling the situation. They could interpret your actions differently because of cultural conduct and find you disgusting and do not want to share any information or co-operate with you.

The majority of security managers have read a book or two, perhaps have done a course and believe for some reason they truly believe that they are smarter than the criminals or staff. Trying to bluff your way out of a hostage negotiation or undercover work could lead to high levels of collateral damage.


You are in an unclear Situation - Not knowing what is your Position truly is - and have no clue of what the implications will be by taking various actions  - then expect collateral damage. The level of collateral damage will vary to your level of luck for the day or the type of training you have done.  

It is not your skills of weapons handling or close combat skills that is going to save your skin - nor is it the MSc or Risk or Security diploma that is going to equip you in handling and managing demonstrations, riots, suicide bombers, kidnappings, theft, rape, extortion, bullying, blackmail, identifying radicalization or xenophobic tendencies.

It is your critical skill-craft which is deception detection and investigative interviewing and taking cultural behavior into account to gather all, usable and reliable information in order to make the right decision on how and when to respond to the position you or they are in.

  • Is the security manager truly aware of all that is going on around them in their region of interest?
  • How long does it take to find out what is truly happening on the ground?

Security Managers must be as professional as brain surgeons that literally hold the lives of others in their hands. It is their responsibility to ensure that their skill-craft and techniques are primed and are at the ready at all times when it comes down to evaluating - interviewing or investigating (using advanced investigative interviewing methods).

To embed this knowledge to the degree that one reacts instinctively then the HIM course cycle must be repeated as prescribed at least 4 times

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